THE PROTECTION OF PERSONAL INFORMATION ACT (POPIA)
CUSTOMER PRIVACY NOTICE
This Notice explains how SupaSolve obtains, uses, stores, and discloses your personal information in accordance with the Protection of Personal Information Act (“POPIA”).
SupaSolve is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, transparently, and responsibly.
ABOUT SUPASOLVE
Supasolve is a South African manufacturer and supplier of industrial and household cleaning and degreasing solutions. We provide a water-based, heavy-duty degreaser used across mining, industrial, agricultural, automotive, hospitality, commercial, and household environments.
We supply products in a range of sizes suitable for both domestic and large-scale industrial use, and we support customers through direct sales, trade enquiries, and distribution partners across South Africa.
INFORMATION WE COLLECT
We collect and process personal information primarily to communicate with you, respond to enquiries, process orders, and provide product or service-related support.
The types of personal information we may collect include:
- Name and surname
- Contact number
- Email address
- Company name (if applicable)
- Delivery or billing details (where relevant)
We collect this information directly from you when you:
- Submit an enquiry via our website or contact channels
- Place an order or request a quote
- Communicate with us via email, phone, or other platforms
Where applicable, we will inform you what information is required and what is optional.
We may also collect non-personal website usage data through cookies or similar technologies to improve website performance and user experience.
HOW WE USE YOUR INFORMATION
Your personal information will only be used for the purpose for which it was collected or as otherwise agreed with you. This may include:
- Responding to enquiries and providing product information
- Processing orders, quotations, and deliveries
- Verifying identity where required for security purposes
- Maintaining customer and business records
- Internal auditing and administrative purposes
- Market research or statistical analysis to improve our products and services
- Compliance with legal and regulatory obligations
- Fraud prevention, security monitoring, and misuse detection
DISCLOSURE OF INFORMATION
We may share your personal information with trusted service providers who assist in delivering our products and services (such as logistics, payment processing, or IT support).
All third-party service providers are required to comply with POPIA and maintain appropriate safeguards to protect your personal information.
We may also disclose your information where:
- We are legally required to do so
- It is necessary to protect our legal rights or prevent unlawful activity
- It is required by regulatory or industry authorities
INFORMATION SECURITY
We are committed to ensuring that your personal information is secure. We implement reasonable, appropriate technical and organisational measures to prevent unauthorised access, loss, misuse, or disclosure.
Our security controls include:
- Physical and digital access controls
- Secure storage and network protection
- Restricted access to personal data
- Secure communication systems
- Monitoring and incident response procedures
- Secure retention and disposal of data
- Supplier and contractor confidentiality agreements
Where third parties process personal information on our behalf, we require them to apply the same level of protection that we are obliged to maintain.
YOUR RIGHTS: ACCESS TO INFORMATION
You have the right to request access to the personal information we hold about you.
To do so, you may contact us using the details provided on our website. We may require proof of identity before releasing any information.
Please note that access requests may be subject to a legally permissible administrative fee.
CORRECTION OR DELETION OF INFORMATION
You have the right to request correction, updating, or deletion of your personal information.
We may request verification of identity before making any changes. We encourage you to ensure that your personal information remains accurate and up to date.
DEFINITION OF PERSONAL INFORMATION
In terms of POPIA, “personal information” means information relating to an identifiable, living natural person, and where applicable, an identifiable juristic person.
This includes (but is not limited to):
- Names and contact details (email, phone, physical address)
- Business or company details linked to individuals
- Any information that can identify an individual directly or indirectly
HOW TO CONTACT US
If you have any questions about this Notice, wish to withdraw consent, or would like to access or update your personal information, please contact us via the contact details provided on our website.